Refund Policy

Return Policy

We want you to be completely satisfied with your purchase from zustores.com. If for any reason you are not, we offer a hassle-free return policy within 15 days of delivery. Please review the following guidelines to ensure a smooth return process:

Eligibility Criteria:

• Items must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 15 days of the delivery date.
• Certain items such as perishable goods, personalized items, and final sale items are not eligible for return.

Return Process:

1. Contact our customer support team at +923271611544 to initiate the return process.
2. Provide your order number and details about the items you wish to return.
3. Our team will provide you with a return authorization and further instructions for shipping the items back to us.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process:

• Once we receive and inspect the returned items, we will process your refund within 3 business days.
• Refunds will be issued to the original payment method used for the purchase.

Exchanges:

• If you would like to exchange an item for a different size or color, please contact our customer support team to arrange the exchange.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or issue a refund as per your preference.

Contact Us:

• If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team at +923271611544.

By placing an order with zustores.com, you agree to abide by the terms of our return policy outlined above.